Client Director

Salary: Up to £60k
Position: Full time - Permanent
Location:North London

This is an exciting opportunity to join a growing team within an established agency delivering solutions which span across; Single Customer View, Digital Attribution, Analytics, CRM, Reporting and Data Services. 

Requirements:

Work closely with the Director of Client Development to manage and drive forward the Client Roadmap 
Manage ongoing projects ensuring; accurate scoping, delivery of a project plan and timelines, client communications, scheduling of resource, monitoring of progress, reviewing the quality of outputs, presentations and meetings to update of progress and results 
Manage analytical, customer journey and campaign ‘BAU’ tasks 
Liaise with external agencies, to facilitate the delivery of work to meet the client’s expectations 
At times, you may need to facilitate the delivery of a new product or service to meet your clients’ needs 
Hold meetings (phone and face to face), this also includes meeting preparation (agendas & presentations) as well as meeting management (delivering meeting notes and actions) 
Deal with any issues in a timely and professional manner 
Manages client feedback, expectations and prioritise requests; decisions made will often affect the wider team’s workload 
Ensure all client work follows the correct work stream processes 
Ensure all client work is scheduled in and client expectations are met regarding deadlines
Hold weekly BAU WIP calls providing updates to all ongoing tasks, understanding each task in detail and being able to answer client questions to a high standard 
Keep BAU documentation up to date at all times (WIP, Client Overview) 

Experience & Qualities:
Experience of working in a client facing role within a data/marketing environment for at least 3 years, with a solid understanding of Direct Marketing
Marketing or Communications degree will be beneficial but not essential
A genuine interest and understanding of databases, direct mail, email marketing, campaign automation and analytics
Ability to develop strong client relationships
Can manage multiple projects at once in a fast-paced environment
A good knowledge of Microsoft Word, Excel and PowerPoint
To be enthusiastic, proactive and positive
Has a passion for service and delivery  

To Apply please send us your CV 

  1. Keith Smith, Community Engagement Manager at Battersea Dogs & Cats Home
    "Professional and supportive" I have been employed in the same job for the last 10 years and felt to push and challenge myself I needed a change of direction. I posted my C.V on an employment website regarding my interest in a post. Within a short space of time I received a phone call and had an over the phone assessment. Within days I was notified that I had an interview. Becky helped me prepare for my interview very well and on the same day I was promptly called to say that I was offered the job.
  2. James Hale, Marketing & Membership Manager at NAM Aidsmap
    Becky approached me at an opportune time to find a new position, and then provided an excellent background to both the position and the company to ensure my success at interview. The thorough understanding of both the position on offer and my own skill set made for a good fit for both parties, and I hope to be able to use her services again when the time comes to make a further move in my career.