E-learning Administrator

Salary: £16k - £18k 
Position: Perm
Location: Canterbury

This is a varied role and the person will be the key interface between the administration and e-learning functions. Interacting with prospective learners, existing learners and internally with the administration and e-learning teams.

Requirements:

Summary of Role:

Academic support:
Work under the supervision of the Finance and Administration Manager as part of the administration
team
Act as the first point of contact for phone and email enquiries from potential and current students
and provide appropriate responses
Maintain up–to–date knowledge about the courses offered
Enrol new students on to the finance system and raise accurate invoices
Maintain the student database
Support the student assessment and examination process
Enter student information on to the national portal
Ensure student–related documentation meets accreditation requirements
Organise postage of student manuals

General administrative support includes:

Day-day administration duties
Record purchases and maintain VAT records.
E-learning support
Work under the supervision of the e-learning lead as part of the e-learning team
Assist in content organisation/formatting and uploading
Assist with learner record management and enrolments within the VLE
Assist with webinars
Enrol new students on to the VLE
Assist with technical support queries from learners and tutors


To be successful in this role you will have:
Previous administration experience within a professional environment
Experience of providing excellent customer service
Excellent written and oral communication skills, with a confident telephone manner
Excellent attention to detail
Strong numeracy skills, with the ability to work quickly and accurately
Experience of using databases
Experience of using computerised accounting systems
Ability to work to deadlines and priorities and manage a busy workload
Proficiency in the use of MS Office Excel, Word, and Outlook
A proactive and ‘can do’ attitude to solving problems
Willingness to work as part of a team, providing support or cover for colleagues during busy
periods
Educated to degree level or equivalent
Previous experience in education/legal support is desirable but not essential
The ideal candidate is a hands-on specialist who thrives on finding solutions and implementing/testing until they work as desired.

To Apply please send us your CV 

  1. Keith Smith, Community Engagement Manager at Battersea Dogs & Cats Home
    "Professional and supportive" I have been employed in the same job for the last 10 years and felt to push and challenge myself I needed a change of direction. I posted my C.V on an employment website regarding my interest in a post. Within a short space of time I received a phone call and had an over the phone assessment. Within days I was notified that I had an interview. Becky helped me prepare for my interview very well and on the same day I was promptly called to say that I was offered the job.
  2. James Hale, Marketing & Membership Manager at NAM Aidsmap
    Becky approached me at an opportune time to find a new position, and then provided an excellent background to both the position and the company to ensure my success at interview. The thorough understanding of both the position on offer and my own skill set made for a good fit for both parties, and I hope to be able to use her services again when the time comes to make a further move in my career.