IT Support Technician

Salary: £18k - £22k
Position: Perm
Location: Rochester

An opportunity to join a well-established business and be the 1st line tech support to a variety of businesses. 


To provide efficient and effective technical support service to clients
Have a very good understanding of Microsoft Server, Microsoft Client and Office 365
The ability to work under pressure
Provide first line technical support to staff
Provide technical response for any machine owned by the client
Be able to work systematically to trace faults, reflecting the hands-on nature of the work
To install, configure and test new ICT equipment and network system components including hardware, peripherals and software according to manufacturer instructions and ensure that they operate to their maximum potential
Monitor system performances. Diagnose and resolve software, hardware and network faults (including peripherals) and perform preventive and remedial maintenance repairs and upgrades as and when required
Ensure that the staff are made aware of any technical faults that may affect them or of any proposed planned maintenance and repairs to the system
Assisting in maintaining a help desk and fault reporting logging system and keeping the same up to date.
Liaise with appropriate outside agencies and contractors as and when the need arises
Provide maintenance services on all printers, ensuring that each is kept fit for purpose and fully operational
Install new computer cabling as and when the need arises or replace cable ends in the event of a line failure

Specific Skills
In Depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365
Working understanding of wireless and wired LAN technology
Good literary skills
Good problem-solving skills
Ability to develop good relationships and communicate effectively
Hardworking, energetic and enthusiastic
Good time management and organisational skills
Realistic and flexible
Ability to maintain a sense of proportion in stressful situations
Ability to be innovative and to use own initiative
Skills and Education Level
Educated to ‘A’ level standard
Microsoft accreditation would be an advantage

Employment Hours
Core hours are between 8:00 am and 4:30 pm. In the event of issues with computers or the network infrastructure, it is expected that the Support Technician will work outside core hours to minimise disruption to the client

To Apply please send us your CV 

  1. Keith Smith, Community Engagement Manager at Battersea Dogs & Cats Home
    "Professional and supportive" I have been employed in the same job for the last 10 years and felt to push and challenge myself I needed a change of direction. I posted my C.V on an employment website regarding my interest in a post. Within a short space of time I received a phone call and had an over the phone assessment. Within days I was notified that I had an interview. Becky helped me prepare for my interview very well and on the same day I was promptly called to say that I was offered the job.
  2. James Hale, Marketing & Membership Manager at NAM Aidsmap
    Becky approached me at an opportune time to find a new position, and then provided an excellent background to both the position and the company to ensure my success at interview. The thorough understanding of both the position on offer and my own skill set made for a good fit for both parties, and I hope to be able to use her services again when the time comes to make a further move in my career.